Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Introduction to the Integration Module for Cherwell

The Kelverion Integration Module for Cherwell provides a powerful integration capability for writing Azure Automation runbooks as well as being usable in PowerShell scripts. The Integration Module supports Cherwell Service Management 9.6.3 or 9.7 Using Kelverion smart discovery the Integration Module interrogates Cherwell and discovers how it has been configured providing a forms based view of the tables, fields, properties and allowed inputs for mandatory and optional fields.

5 Key Benefits an IT Asset Management System Should Provide

Asset management is not just about collecting inventory, it’s about how we document, track, and control every IT asset. Below are five key benefits that every IT asset management system should provide. IT asset management dashboards provide complete visibility into every system within an organization. The knowledge that is provided from IT asset reports can be used to make informed decisions about IT strategy and IT asset acquisitions.

What is Service Desk?

An IT service desk is an integral part of an organization’s IT operations. It’s relevant for entities of all sizes, and plays a key role in making sure that IT services meet key business objectives. In an organization, a service desk also acts as a catalyst for digital transformation, which is a major trend affecting almost every industry. In a recent report from Forturum, 41.4% of their respondents (companies) had a dedicated digital transformation team.

We Are Committed and Workspace Control 10.4 Is Just the Start

As part of the re-affirmed commitment to customers as announced on January 30, Ivanti launched an Independent Business Unit (IBU) consisting of proven solutions with a large customer following (dare I say: fans?) that deserve some TLC. The dedicated team hit the ground running by launching a long-anticipated product release of Ivanti Workspace Control just days after the announcement of the Independent Business Unit. You can sure say we take our commitment to heart, and so we should!

Introducing the New ServiceNow Plugin for Grafana

Greetings! This is Christine and Eldin reporting from Solutions Engineering, a team at Grafana Labs dedicated to helping users maximize what our Enterprise and Cloud products can do for your orgs. In a previous life, Eldin managed the customer experience department for several different companies and still remembers the pain of running daily reports so his team could have visibility into their ticket queues.

Windows 10 and RDSH - Has the Game Changed?

I wrote a blog article back in 2017—Windows 10 and Windows Server 2016 – the Old Battle of VDI Versus RDSH—wherein I discussed in depth the relationship between Windows 10 as a client OS and Windows Server with the Remote Desktop Session Host role installed. Since virtual desktops became a thing, this debate has continued pretty much in the form that I laid out there.

What does Gen Z want at work?

For many employers, Gen Z is a bit of mystery. There’s no question that these young employees – between 18 and 24 – just entering office workplaces are driving the desire for more technology solutions integrated into the company. Communication, collaboration and scheduling tools are all on the list of what Gen Z wants. It’s not a surprise, given that these workers spend 10 hours on their mobile devices – every single day.

Setting the Cornerstone of a Successful ITSM Practice [Webinar]

One of the key challenges that most IT service desks face is transitioning ITSM best practices from the drawing board to daily practice. And seldom do teams realize that this hurdle can be handled effectively by leveraging the capabilities offered by #ITSM tools like ServiceDesk Plus. This session is a blend of the recommended industry best practices and ManageEngine's 15 years of ITSM experience, all aimed at helping service desk teams implement best practices in their day-to-day #ITSMprocesses. 

Why Banks Need APM?

The go-to solution for BFSI The banking industry is based heavily on business-critical customer-facing applications, many of which are available on a mobile platform. Clients expect these programs to have negligible downtime. The banking industry has been way ahead in embracing DevOps practices, as it needs to deliver user experiences that go beyond their expectations.