The latest News and Information on IT Service Management, Service Desk and related technologies.
“Service outage! Help!” These words (or their variations), have preceded notable losses of millions and billions of dollars in the 21st century. From large corporations to SMBs, no one is immune to the effects of downtime – whether planned or unplanned. However, the earlier an issue is noticed, the faster it is acted upon and resolved, resulting in little or no customer impact.
Leaders around the world are moving fast to embrace digital transformation to achieve high performance objectives, including better financial returns, workforce diversity, and environmental stewardship. According to Deloitte, implementing digital technologies can help organizations accelerate progress toward these goals by 22%. What strategies are in place at your organization to ensure successful digital transformation to better compete in the marketplace? It’s not just a matter of money.
To have a well-structured inventory, it is necessary to identify the information concerning the physical assets that the company owns. It is not always obvious how to manage asset tagging. To do this, it is important to assign a unique identifier to each product. The simplest and least expensive method is necessarily the use of barcodes. But it is still necessary to choose the type of barcode that best suits our needs.
As ITSM thought leader and consultant Doug Tedder has said, “Automate the obvious.” So what’s obvious? We shouldn’t have to think very long…
When you read the phrase “employee experience” (or even just good-old “user experience”), what comes to mind? One of the first things most of us think about, at least in an IT setting, is probably a system’s user interface. How hard or easy is the software to use? How intuitive is it? How appealing is its design? These are important considerations, but a good experience requires more than a good interface.
The concept of project management isn’t new, but project management is in the spotlight today. Why? Organizations everywhere face enormous pressure to consistently identify, develop, and launch the right solutions, products, or services to address market realities and enable digital transformation. A key factor to success is using the right delivery methodology and, increasingly, the answer is Agile.
Vikram Walecha, chief technology officer for ServiceNow at IBM, co-authored this blog. 5G has opened the door to a wealth of new opportunities for communications service providers (CSPs), from higher speeds to new network technologies. Forward-thinking CSPs will be able to target new customers, new buyers, and new markets with innovative products and offerings that will leverage 5G capabilities to accelerate digital transformation across multiple industries.
Service level agreements (SLAs), if used correctly, can be one of the most important tools in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a long way to improving the relationship between the business and its IT organization. Some would even argue that good IT service management (ITSM) is built on a bedrock of SLAs (as well as continual improvement). Here are four tips for building more effective SLAs.
To change or not to change? It is a question that every IT leader faces in the wake of lagging technology growth. While IT leaders aren’t blind to the problem, change remains elusive. Instead of risking stability and performance by switching to an unknown alternative, many leaders stick with their known incumbent. But that’s not the case anymore. We see a new generation of IT leaders challenging the status quo and transforming the technology behind world-leading companies.
