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The latest News and Information on IT Service Management, Service Desk and related technologies.

Fall 2021 Update for Alloy Discovery Enterprise

We are excited to introduce the immediate availability of our fall 2021 update for Alloy Discovery Enterprise, a comprehensive network discovery and inventory solution. The update improves performance of audit operations, especially in complex network environments, and delivers a friendlier upgrade experience. It includes the latest Alloy Audit Tools with support for Windows 11 and Windows Server 2022 and resolves issues reported in previous versions.

Alloy Audit Tools 2021.1

A new cumulative update for Alloy Audit Tools is here! The update adds detection of Windows 11 and Windows Server 2022, among other improvements and bug fixes. The new version also features the added support for both 32- (old) and 64-bit (new) versions of Alloy products, because we have recently upgraded Alloy Navigator and Alloy Discovery to the 64-bit architecture. For a full list of changes and update instructions, please check out the Release Notes.

Motadata at GITEX Technology Week 2021

GITEX GLOBAL 2021 has come to an End! A big thanks to our partners and visitors for taking the time to come & meet us. Being the biggest trade show in the region, GITEX gave us the right platform to unveil our latest AI-powered offerings, AIOps and ServiceOps, which we are positioning as a unified solution to meet the challenges faced by enterprises due to the rapid modernization of their businesses.

Don't Let Cybersecurity Threat Actors Ruin Your Halloween!

It’s the scariest time of year. But forget about ghosts and goblins and zombies. If you really want to be as scary as possible this spooky season, we know exactly what your costume should be and how you should decorate your yard. Here are some hints: What are they? Cybersecurity threat actors. *Cue terrifying music.* Before you roll your eyes, stick with us. This is worth a quick read.

Co-Existence: Using Legacy VPN with Neurons for Zero Trust Access through the Neurons for Secure Access Platform

There are three aspects of co-existence to discuss. The gateway deployment co-existence, the end user workflow co-existence, and the administrative management co-existence. We will walk through all three of these aspects.

App Control for Linux Opens Up a Whole New World

Ivanti Application Control is known for enabling IT control over endpoints, reducing security risk, and providing a great user experience. Up to now, that experience has always been for users of Windows environments. But with the introduction of Ivanti App Control for Linux, we are opening up a whole new world of possibilities. Ivanti Application Control for Linux brings the major benefits of App Control for Windows to Linux environments.

3 ways to improve the healthcare patient experience and save

As the world emerges from the COVID-19 pandemic, improving the customer experience is critical. Nowhere is this more important than in the healthcare industry, where increased engagement can lead to better patient outcomes. “Pairing digital technologies with human coaching and clinical care can offer a dramatically better patient experience through personalized attention, on-demand access to support, and automated reminders,” explains a Workflow article.