Today, it’s hard to think about delivering business services without the support of IT. Since IT has become so rooted in the day to day operations of almost all kinds of business, the delivery model of IT functions resembles more of a service. This is why, majority of them have embraced ITSM as the standard way to deliver IT services. People have accepted ITSM globally.

Tuesday isn’t exactly the most exciting day of the week—unless you’re a taco devotee—but we Customer Success Managers (CSM) at PagerDuty always have something exciting going on, whether it’s helping our customers get the most out of their PD instance or preparing behind the scenes to help them achieve their desired results. But that’s just skimming the surface of what CSMs do. Jump aboard and I’ll share some tips on how to work best with our CSM team!

ServiceDesk Plus, ManageEngine’s flagship ITSM software, has helped over 100,000 service desks around the globe streamline and efficiently manage their IT service management processes. Now, we’re excited to announce that we’ve been recognized as a Gartner Peer Insights Customers’ Choice for IT service management tools! This is a testament to the extensive ITSM capabilities of ServiceDesk Plus.

At its core, the mission of the IT organization is to deliver services by leveraging assets and data that are the living infrastructure of the business. While most IT professionals would agree with this statement, we commonly see the focus of the organization moving to service delivery or security due to the perceived higher visibility and risks associated with these elements of IT.

Many organizations are looking at IT asset management (ITAM) solutions to ensure that all IT assets are properly discovered, tracked, secured, and disposed of at the end of the asset’s lifecycle. IT administrators often ask me if they can use a configuration management database (CMDB) to meet their ITAM requirements. Administrators are concerned that tracking IT assets in two solutions will require them to duplicate each IT asset record in addition to increasing their workload.

Most people, when they think about Software Asset Management (SAM) (and, let’s be honest, most people try to avoid thinking about it at all), they think about minimizing disruption and cost of audits and ensuring that the organization remains in a compliant state to avoid heavy fines from their vendors. To be fair to these people, that is what a large part of SAM is—ensuring that the organization is paying appropriately for the products they use to avoid costly audits or legal battles.

Our Ivanti products are kind of like our children. We've raised them to be what they are today—through all of their various transformations and growing pains. We're proud of them when they venture out into the world and make it a better place. Like presents around the Christmas tree, they each bring something unique to the Ivanti portfolio. That's why it's hard to single any one of them out or love one more than another. We don't play favorites. So we asked our customers to, instead.

When implementing IT management in an organization, there’s this common confusion between ITSM and ITIL. You must have asked yourself, “What is needed, ITSM or ITIL?” The confusion is justified because these two terms seem to be the same but they are actually different. In this blog, you will get to know about ITSM and ITIL; how different they are, and their relationship.