Operations | Monitoring | ITSM | DevOps | Cloud

When I transitioned from working in higher education to working for the city of Santa Monica in 2017, I was shocked to find a reliance on paper-based, manual processes. That’s not what you’d expect from a city government with a $40 million municipal fiber network providing ultrafast broadband. It got me thinking about our citizen experience and how we should improve it to provide secure, anytime, anywhere access to services for our 93,000 constituents.

2020 has seen a surge in the number of organizations embracing remote work to adapt to the new normal, leading to increased reliance on digital collaborative workspaces like Microsoft Teams. As organizations migrate critical business processes to such digital workspaces, IT service management teams need to leverage these platforms as channels for delivering IT and enterprise support.

ASP.NET Core is an open source web development framework that enables you to develop .NET applications on macOS, Linux, and Windows machines. The introduction of .NET Core in 2016 dramatically increased the number of ways to build and deploy .NET applications. This means that you need the ability to easily monitor application performance across a wide variety of platforms, such as Docker containers.

PostgreSQL is a popular open-source, object-relational database. As with any other data storage solution, capturing metrics is crucial for making sure your database is reliable, available, and performing optimally. This will help you dig deeper into database performance problems, do performance tuning, optimize queries and indexes, and make partitioning decisions. But that’s not all. You’ll also be able to set up alerts and plan for failures or upgrades.

DevOps is an essential part of software development in the modern IT world. However, as the application becomes more and more complex, managing infrastructure can become challenging. One of the essential aspects of driving such infrastructure is metrics collection and performance monitoring. There are plenty of tools available for monitoring a system or an infrastructure, but we are going to focus on, analyze, and look at the architecture of Prometheus.

The past week has been a turbulent time for Bitbucket Cloud's engineering and support teams as well as our customers. Some of you have expressed concern regarding our services’ performance and reliability in recent days. Fortunately, for the majority of Bitbucket users, our services have continued to perform smoothly. But given the number of developers who use Bitbucket daily, even a small percentage of our active users represents a lot of people.

Cloud-based software company Salesforce is the world’s No. 1 customer relationship management platform (CRM). It helps businesses connect their marketing, sales, commerce, service, and IT teams through one integrated platform.

Rootly is on a mission to create a world where maintaining reliability is frictionless, delightful, and accessible to anyone. Making resolving and learning from incidents every organizations superpower.

The growth of technology has led to more efficient and relevant digital experiences, and customers continue to expect more out of those interactions. That’s true no matter their location and no matter which device they choose to use. Companies that cannot provide these kinds of personalized interactions for their customers find themselves falling behind the competition as technology continues to advance.

One of the top Elite partners I enjoy working with is an MSP based out of White Salmon, Washington called Radcomp. Over the years, I’ve worked closely with their manager of operations, Tyrell Midland. We’ve had all sorts of candid conversations in that time, but one we had last week I thought would make a great blog post.