Operations | Monitoring | ITSM | DevOps | Cloud

Introduction to Giraffe

Giraffe is InfluxData’s graphing library, built to use and graph the data coming from InfluxData’s time series database, InfluxDB. Yes, there are other graphing libraries available; but ours is the only one purpose-built to graph line protocol without having to convert it. Plus, we have lots of great features, like legends and colorization, without much configuration. So, how to get started?

Adding Rich Content to Alerts, Work Orders or Service Requests

When you send alerts, work orders or service requests to your workers in the field, on the shop floor or campus it is essential to provide them with all relevant information necessary to solve the task. This prevents misunderstandings, avoids waste work, time for searching information and thus increases productivity and facilities an effective, timely incident resolution.

Import and Export for OnCall Times

On-call planning is one of the most popular features in Enterprise Alert and is widely used by users, team managers and administrators. However, in our discussions we keep finding that it is not simply done with 5 minutes of planning. Scheduling often depend on external systems. This can range from a simple excel form provided to HR all the way to a comprehensive billing system such as SAP. As a result, it takes a quite a bit of time to transfer the planned shifts to third-party systems.

Why do I need to switch to Firebase?

Apple announced some time ago that the Apple Push Notification (APN) will be deactivated for sending push messages as of March 31, 2021. To continue to ensure the sending of push messages to iOS devices, we have already implemented push shipping via Firebase in Enterprise Alert 2019. Unfortunately, the change could not be done automatically and requires manual intervention.

Global bank transforms incident alert management & communications

Customer Profile One of the top 10 largest financial services companies in the world 200,000+ employees worldwide. Serving tens of millions of customers. With operations in more than 60 countries, the Interlink Incident Alert Management app serves an audience of thousands of service owners and business stakeholders - across 20+ global markets

IAM Policy Basics and Best Practices

One of the most powerful aspects of AWS is their Identity and Access Management (IAM) service. The obvious aspect of its power is that it controls who can do what with all the resources inside your AWS account. But the non-obvious side is how configurable it is. You can encode permissions that are so finely grained that a Lambda Function could, for example, be given just enough permissions to be able to read one attribute from one record for the current user of a DynamoDB Table.

Intellibot acquisition to boost ServiceNow automation capabilities with RPA

Modern organizations need to move fast. Toggling between legacy and modern systems is frustrating. Often there are disconnects between legacy and modern platforms, requiring manual work to bridge the gap. Many of the ServiceNow customers I speak with every day tell me they’re trying to drive automation across a mix of legacy and modern applications.

Monitor Microsoft 365 with RapDev's integration in the Datadog Marketplace

Microsoft 365, formerly known as Office 365, is a suite of cloud-based productivity and communication services that is used by more than one million companies worldwide. The applications included in the suite are critical to the daily workflows of subscribers and therefore require careful monitoring in order to minimize the effects of downtime and ensure optimal usage.

Introducing Atatus Log Monitoring

Log Monitoring is a crucial step in ensuring to know what’s happening in all your servers from a single location. Did you know Log Monitoring tools are implemented by the strategy called “defense-in-depth”? Boom!!! That’s where the log monitoring concept developed, and now we have many log monitoring tools in the market. Issues that users face in the log monitoring tool: We considered all the above points while we designed our tool.