Operations | Monitoring | ITSM | DevOps | Cloud

The Evolution of the Helpdesk and Where it is going

As an organization, you might have witnessed the problem of internal devices diagnosed with a problem, and your IT department will take a lot of time to resolve the issue. Of course, the problem might be anything, but the lack of proper IT management will cost you massive productivity loss and revenue loss. In addition, this whole scenario will cause a delay in service delivery and service management. Therefore, an organization must solve the problems in a specific timeline.

Solving slow web applications with the Kentik Page Load test

Kentik Synthetics is all about proactive monitoring. With synthetic monitoring, you can investigate users’ digital experience by peeling back, layer by layer, exactly what’s going on in every aspect of the digital experience from the network layer all the way to application. Because synthetic tests can be so granular, the results provide different information than you can get from flows, streaming telemetry or other observability data.

Why Enterprises Need to Prepare for Russian Cyberattacks - and Four Ways to Do It

The invasion of Ukraine has been difficult to watch, and unimaginable to live through. While the primary global focus is, as it should be, on peace and safety, it’s also critical for enterprises to prepare for the likely inevitable Russian cyberattacks.

How To Optimize Your Reserved Instances For Maximum Cost Savings

Companies of all sizes can take advantage of AWS Reserved Instances (RIs) to save money on the price of standard Amazon EC2 On-Demand instances. To receive the discounted rate associated with AWS Reserved Instances, you must commit to a year or three years of usage. In exchange, you can save up to 75% off the On-Demand price.

Do you work as an MSP? Here's why you should invest in an RMM solution.

As a managed service provider (MSP), you must deliver a broad spectrum of IT solutions to meet diverse clients’ needs. With the new normal of remote working and clients based across multiple industries and different time zones, you must devote many resources to guarantee reliable service delivery. Furthermore, ensuring seamless deployment, driving user adoption, and generating ROI can be daunting if your clients use multiple tools.

What is Automated Diagnostics and Why Should You Care?

A lot of people in technology talk about the cost of an incident solely from the perspective of downtime, or the number of customers and employees impacted. And from the surface, oftentimes that is a fair angle to take. It makes the headlines, and customer reputation and trust are critical to the success of any business—obviously.

OpenTelemetry in a C# .NET application | Implementation guide

C# (pronounced C-Sharp) is a simple, modern, object-oriented, and type-safe programming language. ASP.NET is one of the top frameworks for building modern applications using C#, F#, or Visual Basic. OpenTelemetry is one of the popular CNCF projects. Some other notable projects under CNCF include Kubernetes, Helm, and Fluentd. The OpenTelemetry project aims to create an open source web standard for instrumenting cloud-native applications.

Q&A: Meet the skills intelligence leaders powering the future of work

Remote work, the Great Resignation, political and social unrest. The past few years have flipped the talent landscape on its head, and employees are rethinking what they want from work. At the same time, companies know they need to recruit, develop, and retain a workforce that can respond to evolving business demands. As the relationship between an employee and employer evolves, talent strategy must get personal.

Evaluating xMatters Alternatives

The cost of IT downtimes is enormous as service breakdowns impact both the top-line and bottom-line growth. As the digital ecosystem continues to become complex and organizations continue to adopt additional tools and systems to scale their businesses, it’s imperative that they are equipped with incident response tools that can help drive accelerated incident response and mitigate expensive downtimes.