Operations | Monitoring | ITSM | DevOps | Cloud

We’re thrilled to be positioned as a Leader in the 2021 Gartner Magic Quadrant for ITSM (Information Technology Service Management) Tools. That’s eight years in a row that ServiceNow® ITSM has been positioned as a leader. You might wonder if, after all these years, the shine starts to wear off. In fact, we could not be more excited about this recognition. We’re happy to note that we’re positioned highest in both vision and the ability to execute.

Netlify is a Jamstack web development platform that lets customers build and deploy dynamic, highly performant web apps. By uniting popular JavaScript frameworks, developer tools, and APIs into streamlined workflows, Netlify helps teams rapidly spin up and ship common Jamstack use cases, including e-commerce stores, SaaS applications, and corporate sites. Netlify supports these deployments with an integrated CI/CD tool, global multi-cloud edge network, and serverless backend.

Amazon Elastic Kubernetes Service (EKS) is a cloud-based compute platform that includes a fully managed Kubernetes control plane in order to simplify cluster operations. AWS introduced EKS Anywhere to bring the operational ease of EKS to organizations that manage on-premise environments (e.g., to meet data sovereignty requirements).

You may have read or heard about IDC’s recent Global DataSphere Forecast, 2021-2025, which predicts that global data creation and replication will experience a compound annual growth rate (CAGR) of 23% over the forecast period, leaping to 181 zettabytes in 2025. That’s up from 64.2 zettabytes of data in 2020 which, in turn, is a tenfold increase from the 6.5 zettabytes in 2012.

Jaeger and OpenTracing are both open-source projects. Jaeger was originally built by teams at Uber and then open-sourced. The OpenTracing project was also started by teams at Uber, and hence they are compatible with each other. While Jaeger is an end-to-end distributed tracing tool, OpenTracing is a set of APIs and libraries that can be used to instrument your application.

Following on from my last blog, which looked at some of the tips and tricks our partners found most useful during my Empower MSP 2021 course, here are some more sessions I wanted to highlight.

Dynatrace is a publicly-traded global technology company that provides a software intelligence platform based on artificial intelligence (AI) and automation to monitor and enhance application performance, development and security, IT infrastructure, and user experience for enterprises and government organizations around the world. The headquarters of Dynatrace is in Waltham, Massachusetts. Dynatrace's CEO is John Van Siclen.

Since the launch of uptime monitoring, we have received a lot of positive feedback. There were also a couple of much-requested additional features that we hope to address in this huge update.

Workflow process automation is critical to the efficiency of any business operation in 2021. If you’re not leveraging the power of workflow process automation to streamline your productivity and enhance customer experiences, you should start to explore system management software. These software solutions have the potential to transform your customer experiences. When you have efficiency at the core of business operations, this ultimately leads to faster customer support.

Development teams provisioning software services face a constant trade-off between speed and accuracy. New features should be made available in the least possible time with a high amount of accuracy, meaning no downtime. Unforeseen downtime due to human error is common for any manual integration processes your team uses to manage codebases. This kind of unexpected interruption can be one of the key drivers for a team to take on the challenge of automating their integration process.