Operations | Monitoring | ITSM | DevOps | Cloud

Using the cloud can be challenging. Everyone likes to tell stories about a surprise cloud bill they received and laugh, but let’s be honest: it’s happened to all of us. When dealing with complex cloud environments and cloud-native architectures, gaining visibility into the state of the environment is critical. Today, developers are looking to monitor how things are working and performing as part of every step in the software development life cycle.

Effective troubleshooting and resolution of critical production issues require DevOps and R&D teams to utilize logging and observability. However, selecting the right logging solution can be challenging, given the wide range of available options and associated costs. Additionally, the strategy for logging usage should be tailored to the needs of different personas and use cases, such as DevOps engineers versus developers.

Imagine a universe in which a massively multiplayer online role-playing game (MMORPG) sets Guinness World Records for the size of its online space battles—and that game is built on 20-year-old code. Well, imagine no more. Welcome to the world of EVE Online, where hundreds of thousands of players interact across 7,800+ star systems and participate in more than one million daily market transactions.

Growing pains can be a natural consequence of meteoric success. We were reminded of that in our recent panel discussion with SumUp’s observability engineering lead, Blake Irvin, and senior software engineer Matouš Dzivjak. They shared how SumUp’s rapid growth spurt compelled them to change their resolution process—both logistically and culturally—to ensure a service level quality that reflects their customer obsession.

In today's digital landscape, organizations rely on software applications to meet the demands of their customers. To ensure the performance and reliability of these applications, observability pipelines play a crucial role. These pipelines gather, process, and analyze real-time data on software system behavior, helping organizations detect and solve issues before they become more significant problems. The result is a data-driven decision-making process that provides a competitive edge.