Operations | Monitoring | ITSM | DevOps | Cloud

President Casey Murray of the Southwest Airlines Pilot Association in February 2023 made it very clear that the airline’s outdated technology had failed miserably during the winter storm of 2022. And that the IT and “infrastructure from the 1990s” allowed the wild weather to destroy travel plans for thousands of Southwest passengers, keeping them from spending the holidays with family, friends, and loved ones.

The OpenTelemetry Collector is a useful application to have in your stack. However, deploying it has always felt a little time consuming: working out how to host the config, building the deployments, etc. The good news is the OpenTelemetry team also produces Helm charts for the Collector, and I’ve started leveraging them. There are a few things to think about when using them though, so I thought I’d go through them here.

Android 14, Google’s latest release, brings a host of improvements for users, with enhancements to accessibility, localization, battery life improvements and more. But for IT admins, there are also several Android 14 enterprise features to plan for that enhance user privacy and control.

Data collection has become an increasingly essential tool for businesses, allowing them to gather insights about their customers and employees. But it also raises the question of ethics: what data should be collected, how should it be used and who should have access to it? In this article, we'll explore the ethical implications of collecting employee experience data through telemetry.

In the fast-paced universe of software development, especially in the cloud-native realm, DevOps and SRE teams are increasingly emerging as essential partners in application stability and growth. DevOps engineers continuously optimize software delivery, while SRE teams act as the stewards of application reliability, scalability, and top-tier performance. The challenge?

Before adopting any new SaaS (Software-as-a-Service) business tools, the IT department of an organization should evaluate whether it is wise to trust the SaaS product and indeed vendor.

No one wants to have the worst IT help desk, but someone has to. And the title was recently earned by the Pentagon. According to a survey, the Department of Defense (DoD) was the last in line regarding help desk support, behind 23 other federal departments. But how did it get there? And, more importantly, how can you avoid being the last in line? Let’s see.

We start September with some exciting news and brand new functionalities for both of our products, InvGate Service Desk and Insight. Fasten your seatbelt because you’re about to see some serious improvements in user experience, workflows, security, Data Management, and more. In particular, we’ll introduce you to: Let’s get into details!

The increased use of multiple cloud environments for business software and applications combined with the volume of consumers and different devices demanding reliable, fast connectivity has put an enormous strain on IT infrastructure. Overly complex networks that need to link highly disparate devices and servers can’t also provide speed and consistency while using outdated architecture.

Logz.io continues to be recognized as a standout observability platform, this time being named by the Constellation Shortlist for Observability. Logz.io—provider of the Open 360™ platform for essential observability—was among 14 vendors selected after a review of more than 50 solutions based on client inquiries, partner conversations, customer references, vendor selection projects, market share and other internal research.