Operations | Monitoring | ITSM | DevOps | Cloud

ServiceNow and Microsoft power virtual agent collaboration on Teams for the new distributed world of work

On-demand collaboration happens fast nowadays. Service agents, from IT, HR and other departments, need to collaborate quickly to resolve employee needs before they become larger issues. Great employee experiences demand end-to-end integration and execution at scale. No longer a nice-to-have, productive collaboration has become essential for business continuity and enterprise resilience, as some workers start to return to the physical workplace.

5 trends that will define endpoint management in 2021 and beyond

2020 was a year of tremendous dejection and disruption. Imagine if you had told your organization’s upper management that they had to switch their 10,000 or 20,000 strong corporate office to the virtual world back in January 2020. They would have flipped. Despite all the fear and loss that 2020 brought, we capitalized on the opportunities. And even a year later, there are still possibilities galore.

Dangerous defaults that put your IT environment at risk: IT security under attack

In this blog in the “IT security under attack” series, we wanted to shed some light on an unfamiliar and seldom discussed topic in IT security: the default, out-of-the-box configurations in IT environments that may be putting your network and users at risk. Default settings, and why the initial configuration is not the most secure.

Cross Company manages IT efficiently using OpManager's push notifications and email alerts

Customer stories are one of the best ways for users to get to know a solution or tool and learn how it can solve their problems. By sharing some of our customers’ OpManager success stories, we aim to help new users and evaluators understand our solution and its wide range of functions. Let’s take a look at how Cross Company used OpManager. Founded in 1954, Cross Company is a 100 percent employee-owned engineering and automation services company.

Monitor Core Web Vitals with Datadog RUM and Synthetic Monitoring

In May 2020, Google introduced Core Web Vitals, a set of three metrics that serve as the gold standard for monitoring a site’s UX performance. These metrics, which focus on load performance, interactivity, and visual stability, simplify UX metric collection by signaling which frontend performance indicators matter the most.

5 trends that will define endpoint management in 2021 and beyond

2020 was a year of tremendous dejection and disruption. Imagine if you had told your organization’s upper management that they had to switch their 10,000 or 20,000 strong corporate office to the virtual world back in January 2020. They would have flipped. Despite all the fear and loss that 2020 brought, we capitalized on the opportunities. And even a year later, there are still possibilities galore.

How to Monitor Google Network Performance: Google Meet, Google Workspace, Gmail and Google Calendar

Application slowdowns, poor Internet speed, and laggy video calls are always frustrating. Whether you’re working in an office, or working from home, it’s important to keep an eye on the applications that matter most. In this article, we’re teaching you how to monitor the network performance of Google apps, including Google Meet, Google Workspace, Gmail & Google Calendar.

Kubernetes admission controllers in 5 minutes

Admission controllers are a powerful Kubernetes-native feature that helps you define and customize what is allowed to run on your cluster. As watchdogs, they can control what’s going into your cluster. They can manage deployments requesting too many resources, enforce pod security policies, and even block vulnerable images from being deployed. In this article, you’ll learn what admission controllers are in Kubernetes and how their webhooks can be used to implement image scanning.

JFrog CLI Plugin: build-report

JFrog CLI Plugins allow enhancing the functionality of JFrog CLI to meet the specific user and organization needs. All public plugins are registered in JFrog CLI's Plugins Registry. The source code of a plugin is maintained as an open source Go project on GitHub. Anyone can develop their own plugin, in Go. This build-report plugin can print a table showing a report of a build that was published to Artifactory, right into your terminal. Watch this video to see how.