Operations | Monitoring | ITSM | DevOps | Cloud

What is observability? Best practices, key metrics, methodologies, and more

Sometimes the simplest questions prompt the most spirited discussion. Questions like: What is the airspeed velocity of an unladen swallow? What should we have for dinner tonight? Or, as we find out in this episode of “Grafana’s Big Tent" what even is observability?

Jira Git Tips Using Git Integration for Jira

You can integrate Git with Jira using Git Integration for Jira. Git Integration for Jira is an app that allows users to drive Jira with Git. This Jira Git integration tool allows you to spend less time context switching between Jira and Git and more time writing and delivering awesome code. Many development teams use Git and Jira in their regular development process to contribute to and track the progress of a project.

Five customer service channels and their impact on EX

As the pandemic pushed businesses online overnight, companies quickly scaled automation and self-service technology like chatbots and knowledge based FAQs to deflect and resolve employee support issues. However, IT teams have a big opportunity to go beyond resolving tech requests and make it a delightful exchange that deepens relationships across the business.

More support for structured logs in new version of Go logging library

The new version of the Google logging client library for Go has been released. Version 1.5 adds new features and bug fixes including new structured logging capabilities that complete last year's effort to enrich structured logging support in Google logging client libraries. Here are few of the new features in v1.5: Let's look into each closer.

Asset & Inventory Tracking App: One Solution for All Industries

These days competition is so high everyone wants to utilize technology to its full potential which is why a mobile application for business is essential. Every businessman knows that nowadays every adult owns a smartphone. That is why almost all businesses have their own mobile application. However, for asset management, organizations utilize traditional asset tracking methods. As a result, lots of errors occur in data and work delays occur because no proper planning is done.

What Is Replatforming? Everything You Need To Know

Depending on your business reason for migrating to the cloud, you can either move in one go or incrementally. If, however, you prefer to retain some of your operations, app design, or workflows on-premise, you can still do so based on the cloud migration strategies you use. Sometimes, it makes more sense to modify your existing system rather than make too many changes all at once. Cost, data security, and service availability (thus revenue and customer experiences being impacted) are just three concerns.

COBIT Framework: A Different Take on Service Management

COBIT is one of the most widely used frameworks for IT governance. Among ITSM frameworks, COBIT is best known for aligning IT strategy with the overall business goals of the organization. Initially released in 1996, the framework has become popular among organizations for managing their IT risks, ensuring compliance, and keeping ITSM on track for achieving organizational goals. With this article, we hope to introduce you to the COBIT framework.

How One Company's IT Service Desk Used Automation to Reduce Incident Tickets

How a Northern-European car manufacturer dramatically reduced incoming tickets related to low disk space using 4 key automations. Incident tickets are an unavoidable, routine aspect of working in IT. But failing to identify and solve the root cause of the issue behind repeated tickets will cause unresolved tickets to pile up, creating a huge disruption for IT and employees.

CFEngine 3.20 released - Modularity

Today, we are pleased to announce the release of CFEngine 3.20.0! Over the past few years we’ve focused on ease of use, new user experience, and out of the box value, giving you the ability to do much more through only the Mission Portal Web UI. This has resulted in several important steps forward; policy analyzer, compliance reports, host specific data (CMDB), and CFEngine Build with custom promise types and other modules.