Operations | Monitoring | ITSM | DevOps | Cloud

For managed services providers (MSPs), providing the highest quality returns on your customers’ investments is always a top priority. There are many reasons for a business to hire an MSP, but increasing IT productivity and strengthening their bottom line tends to be at the core. While many practices are essential to achieving that goal, few are more important than IT documentation, which can increase productivity, boost quality of service, and heighten consistency.

This year, we were excited to deliver the easiest version of Grafana Loki to use yet. With Loki 2.4, the Loki team introduced a simple, scalable deployment, and over the past 12 months, we added lots of great new features. Not to mention, we launched Grafana Enterprise Logs, a new addition to the Grafana Enterprise Stack that’s powered by Loki. But none of this would have been possible without our active community: In 2021, Loki had 166 contributors and 823 PRs in GItHub.

OpenTelemetry is a project by the Cloud Native Computing Foundation aimed to standardize the way that application telemetry data is recorded and utilized by platforms downstream. This application trace data can be valuable for application owners to understand the relationship between the components and services in their code, the request volume and latency introduced in each step, and ultimately where the bottlenecks are that are resulting in poor user experience.

With only a few days left of 2021, we all know what that means: making New Year’s resolutions. While some love the tradition of laying out their goals for the coming 12 months, others loathe it with a passion. And with approximately 80% of people failing to achieve their resolutions, it’s easy to see why there’s so much resentment towards this common habit. At xMatters, we plan to—and often do—beat those odds.

2021 is coming to its end. It’s a nice tradition to remember and recap how the year was for StackStorm. Let’s celebrate some great things that happened around the project.

The helpdesk ticketing management system is one of the best applications to resolve problems. It helps organizations to resolve incidents at the earliest so that the impact of the incident can be minimized. With this system organizations take a systematic approach against each incident as several parameters are noted while resolving the ticket. However, when you are not equipped with any software then it leads to work hindrance frequently, incidents are resolved in too much time.

Peppedata ends 2021 on a very strong note as a premiere solution for providing visibility and automation for your big data stack. Among the highlights of this year’s run are a few recognitions from our friends at G2. The site gets 5.5 million visits every month from people and enterprises that are looking for reliable solutions that meet both their needs and budget. As the biggest and most trusted marketplace for software vendors and consumers, any award from G2 is always a cause for celebration.

Troubleshooting container connectivity issues and performance hotspots in Kubernetes clusters can be a frustrating exercise in a dynamic environment where hundreds, possibly thousands of pods are continually being created and destroyed.

What is your New Year’s resolution for 2022? Well, it is that time of year again! My resolutions are not necessarily new, but a continuation of several that I have made in prior years. Eat healthier foods, lose weight, and save money are the ones that immediately come to mind. Another best practice that I started several years ago was to adopt a passwordless authentication initiative for all my internet connected personal devices.

Since the first software-as-a-service (SaaS) company entered the market in 1999, Salesforce, the industry has exploded. Experts are predicting that the industry will exceed $600 billion by 2023 at an 18% compound annual growth rate. In order to play in this highly competitive space, SaaS companies need to have a deep understanding of their financial key performance indicators (KPIs).